1. Information We Collect
When you interact with Fitlume, we may collect information that helps us process orders, provide customer support, improve store performance, and maintain a safer shopping experience.
- Contact details such as name, email address, phone number, billing address, and shipping address.
- Order information including purchased products, order history, delivery preferences, and payment confirmation details.
- Device and usage information such as browser type, IP address, pages viewed, referring pages, and general interaction data.
- Customer support details shared when you contact us about training gear, shipping, returns, or order questions.
2. How We Use Information
We use personal information for practical store operations and customer service. This includes fulfilling orders, communicating with customers, improving the site, and supporting a smoother shopping experience.
- To process and deliver orders within our stated shipping window of 3–5 business days.
- To respond to product, order, shipping, return, and policy questions.
- To personalize store performance, improve navigation, and understand how visitors interact with Fitlume.
- To help detect, prevent, or address fraud, security issues, technical issues, or unauthorized activity.
3. Payment & Order Protection
Payment details are handled through secure payment providers and checkout systems. Fitlume does not store full payment card numbers on this page or in our customer service communications.
For your safety, please do not send full card numbers, passwords, or sensitive payment credentials through email or contact forms.
4. Sharing With Service Providers
We may share limited information with trusted service providers only when needed to operate the store, complete orders, provide support, process payments, ship products, analyze performance, or comply with applicable obligations.
- Shipping and fulfillment providers that help deliver your order.
- Payment processors that help complete secure checkout.
- Technology providers that support store hosting, analytics, security, and customer communication.
- Legal or compliance parties when required by applicable law or valid legal request.
5. Cookies & Store Analytics
Fitlume may use cookies and similar technologies to keep the store functional, remember preferences, understand traffic patterns, and improve the browsing experience for fitness and training gear shoppers.
- Essential cookies help checkout, cart, account, and security functions work correctly.
- Analytics cookies help us understand page performance and product discovery behavior.
- Preference cookies may help remember settings or store interactions.
6. Marketing Communication
If you subscribe to updates, we may send Fitlume product news, training gear highlights, store announcements, or service updates. You can unsubscribe from marketing emails by using the unsubscribe option included in the email.
7. Data Retention
We keep personal information only for as long as reasonably necessary for order records, customer support, store operations, legal compliance, accounting, fraud prevention, and legitimate business purposes.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to help protect personal information. No online system can be guaranteed completely secure, but we work to maintain a careful and responsible store environment.
9. Children’s Privacy
Fitlume is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can review and respond appropriately.
10. Your Privacy Choices
Depending on your location, you may have rights to access, correct, delete, restrict, or request information about certain personal data. You may contact Fitlume to submit a privacy request.
- Request access to personal information associated with your order or inquiry.
- Ask us to correct inaccurate contact or order-related information.
- Request deletion where applicable and where retention is not legally required.
- Manage marketing preferences by unsubscribing from promotional emails.
