We want every piece of training gear to feel right in your routine. This policy explains how returns, exchanges, refunds, and order questions are handled for Fitlume fitness and training equipment.
Keep packaging, accessories, and proof of purchase ready.
Approved refunds are returned to the original payment method.
Contact us before sending anything back so we can confirm the correct return path.
Returned fitness gear should be unused, clean, and packed with included parts.
Items are reviewed after arrival before a refund or exchange is approved.
Approved refunds are processed back to the original payment method.
Training equipment is practical by nature, so our review focuses on condition, completeness, and whether the product can be safely received back.
To help us process your request smoothly, please make sure the product has not been used in a workout, installed, worn down, marked, washed, altered, or damaged after delivery.
Contact Fitlume with your order number, reason for the return, and photos if the item arrived damaged, incomplete, or incorrect.
Our team will review the request and provide the next steps, including where to send the return if it is eligible.
Use protective packaging to prevent movement in transit, especially for compact training tools, smart scales, trackers, and recovery accessories.
Once received and inspected, approved refunds are processed to the original payment method. Your bank or card provider may need additional time to post the funds.
For hygiene, safety, and product integrity, Fitlume may be unable to accept returns on items that show training wear, sweat marks, body contact residue, missing parts, damaged packaging, or signs of assembly and use.
Email Fitlume with your order number, the item you want to return, and the reason for your request. Please wait for our reply before sending any product back.
Contact us with photos of the product, packaging, shipping label, and any visible issue. We will review the details and help with a replacement, exchange, or refund when appropriate.
Original shipping costs and return shipping costs may not be refundable unless the return is caused by an incorrect, defective, or damaged item confirmed by Fitlume.
Exchanges depend on item condition and availability. If the requested replacement is not available, an approved refund may be issued to the original payment method.
Fitlume orders typically ship within 3–5 business days. If your refund request relates to an order already in transit, contact us so we can review the best next step.
For the fastest support, include your order number, product name, delivery date, and clear photos when the product condition is part of the request.
